The rules the money runs on.

These terms cover your use of ReserveCall. There are two roles. A requester funds a call payment and sends an invite. A recipient books a time and takes the call. Where a rule applies to only one of them, it says so. By creating an account, funding an invite, or booking a call, you agree to what is written here.

1. What ReserveCall does

A requester sets a call payment and funds it before the ask goes out, so the recipient opens an invite backed by a hold on the requester’s card rather than by a promise. Booking turns that hold into a charge, and the money stays with our payments provider until the call is settled. Section 3 sets out exactly what is held and when. After the call, ReserveCall sends the payout to the recipient, which is why the recipient gives payout details to us and not to the person doing the asking.

We sit between the two sides on the payment. We are not a party to your meeting, we do not attend it, and we take no position on what is said in it.

2. Your account

Requesters sign in with LinkedIn. You must be at least 18, give accurate information about yourself and your employer, and be authorized to spend on whatever payment method you use. You are responsible for what happens under your account.

Your name and available profile details come from your LinkedIn sign-in. We display a work-email or company-domain verification label only after that check is complete. We do not publish your email address on the invite.

3. Funding an invite

When you create an invite we place an authorization hold on your card for the call payment you chose plus our fee. A hold is not a charge: your available balance drops by that amount and your bank shows it as pending, but no money moves. The invite is not live until the hold is approved.

Your card is charged when a recipient books one of your times, because that is the first moment anyone is owed anything. If nobody books, the hold is released and no charge is ever made. Once charged, the money is reserved with our payments provider for that invite. It is not a deposit with ReserveCall, it earns you nothing while it sits there, and we do not use it for anything else.

Card holds do not last indefinitely, so an invite can only offer times within five days of when you fund it.

Once an invite is funded, its terms are fixed: the person, the topic, the length, the call payment, the attendance requirement, and the offered times. To change any of them, cancel the invite and send a new one.

4. Booking and the call

A recipient books by picking one of the offered times. One live booking exists per invite at a time. Booking confirms the recipient has read the invite terms, including the stated attendance requirement, and that accepting a paid call does not breach their employer’s policy. That judgment is the recipient’s to make, not ours.

We create the meeting room and give each side its own join link. Do not share or forward your join link. The invite is for the person it was addressed to.

5. Attendance and when the payout releases

We record when each side joins and leaves the room. We do not record the call and we do not transcribe it. Join and leave times are the only thing we read.

The payout releases on a timer, 24 hours after the booked end time, unless the requester files a no-show claim inside that window. The requester does not approve the payout and cannot hold it back because the conversation disappointed them.

6. Claims

A no-show claim is the requester’s only lever, and it is decided against the attendance we recorded rather than against anyone’s account of the call.

• If the recipient met the attendance requirement published on the invite, the claim is denied and the payout releases.
• If the recipient never joined, the claim is approved and the requester is refunded.
• If the requester did not join and the recipient did, the payout releases and no claim is available.
• Short or ambiguous attendance goes to human review. Our decision on a claim is final.

Claims turn on attendance, not on quality. A call that happened and was not useful still pays out. If that is not the protection you wanted, do not fund the invite.

7. Refunds and cancellations

• Nobody books. Your card is never charged. The requester can keep the invite open, send it elsewhere, or cancel it, and the hold is released either way.
• The recipient cancels before the call. Nothing is charged to them and nothing is held against them. The invite goes back to unclaimed.
• An approved no-show claim. The call payment and our fee are refunded to the requester.
• The requester misses the call. The recipient is paid in full for holding the time, and our fee is not charged.

Refunds go back to the original payment method. How long a refund takes to appear is decided by your bank, not by us.

8. Fees

Our fee is 5% of the call payment, never less than $15, per completed call. It is held alongside the call payment when you fund the invite, charged when a recipient books, and refunded if no completed call results. Card processing is covered by our fee, so it is never billed to you separately. The recipient keeps the whole call payment; we take nothing out of it. If we change the fee, the change applies to invites funded after it, never to one already live.

9. Payouts

We send payouts through our payments provider. The recipient sets up payout details with that provider directly, so the requester never sees them and we do not store them. We control when a payout is released. When it lands depends on the payout method and the banks in between, so we do not promise an arrival time.

You are responsible for any tax owed on money you receive through ReserveCall. We do not give tax advice.

10. What you agree not to do

• Misrepresent who you are, who you work for, or what the meeting is for.
• Describe one meeting in the invite and hold a materially different one.
• Ask a recipient for credentials, customer data, trade secrets, or anything else their employer would not allow them to hand over.
• Arrange payment outside ReserveCall for a call that was booked through it.
• Book your own invites, or arrange bookings with people you know, to move money through the platform.
• Share, publish, or resell a join link.
• Keep sending invites to someone who has asked you to stop, or use ReserveCall to harass anyone.
• Attack the service, work around its limits, or scrape it.

We can cancel an invite, hold a payout, or close an account over any of this.

11. Suspension and closing your account

You can stop using ReserveCall whenever you like, and we will settle bookings that are already funded and scheduled. We can suspend or close an account for the conduct above, for fraud, or for a pattern of chargebacks. Records we need for accounting, fraud, and legal reasons outlive the account, as described in the privacy policy.

12. Availability, and what we do not promise

The service is provided as it is. We do not promise it will be uninterrupted or free of errors, and we may change or withdraw features. We do not vet the people on either side beyond the verification described on the invite, we do not guarantee that a call will be booked, that anyone will show up, or that a conversation will be worth what you paid for it.

13. Liability

To the extent the law allows, ReserveCall is not liable for indirect or consequential loss, or for anything said, agreed, or relied on in a call. Our total liability on any claim is limited to the fees you paid us in the twelve months before it, plus any money of yours we are holding and have neither paid out nor refunded. Nothing here limits liability that cannot be limited by law.

14. Changes to these terms

We update the date at the top when these terms change. An invite that is already funded keeps the terms that applied when it was funded.

15. Governing law

These terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules, and any dispute goes to the courts located there.

16. Contact

Questions about these terms, a claim, or a payout go to support@reservecall.com.